Sales Engagement Assistant
£22000 - £24000 Per Annum

With a track record of over 50 years in supplying high-quality print to a variety of clients, Hobs are looking for a Customer Engagement Assistant to build positive, lasting relationships with our clients

This role will primarily involve contacting our existing customers over the phone as a first point of contact, ensuring that they are satisfied with our service. You will then create a plan of action for each case, establishing what we need to do next to strengthen our sales prospects. A strong business acumen, with the ability to communicate confidently, is key for this role.

You will be working alongside Hobs’ nationwide sales team, as well as our Business Engagement Manager, to work out strategies and provide client updates. Hobs will provide multiple development prospects, such as chances to get involved with company-wide engagement campaigns and opportunities for training.  

Working in Manchester, the hub of the North, to service our national and global client base will be a fantastic opportunity for any candidate looking to broaden their experience in engagement, customer service and sales. If this sounds like you, we’d be delighted to meet you!

Key Responsibilities

  • Building a database of clients and next actions
  • Contacting people via telephone and creating an action plan for each call
  • Following up with local BDM’s and distributing updates
  • Production of reports and key information
  • Helping to create company engagement campaigns
  • Booking meetings where appropriate
  • Self-sufficient and diary management
  • Updating CRM/Database


The Ideal Candidate

We are looking for someone with experience in engaging with clients over the phone, with a positive attitude and outgoing personality who is driven by improving the customer experience.

The ideal candidate will have good communication skills, both verbally and electronically, with an excellent phone manner. A good understanding of Microsoft Office is required.

They will need to be able to integrate within a team and be personable, with strong organisational skills and confidence to talk to people in various levels of business.

Based at our location in Trafford Park, hours will be 9-5.30 Monday to Friday. This is a fully office-based role.


Remuneration & Benefits

  • A salary of £22,000 to £24,000 per annum depending on experience 
  • Bonus Scheme 
  • 20 days holiday per annum - increasing with length of service
  • Birthday Off
  • Cycle to work scheme
  • Employee travel loan scheme
  • Wellbeing support 
  • Health Cash Plan
  • Pension

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